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Customer service

Returns & Exchanges

How can I return my order?

You need to take care of the transport of your return to Little Dutch yourself.

The return address is:
Little Dutch Trading B.V.
Boezemweg 23A
The Nederlands

Which costs are tied to returning my order?

You are responsible for the postal costs of returning a package. Those costs will not be refunded by Little Dutch. 

If the returned product is damaged, incomplete or used, the cost of damage might be deducted from the amount that we will repay to you. In this case we will notify you by e-mail upfront.

When will my return be booked?
Our warehouse will book every return within one week upon receival. Your payment will be made automatically after your return has been booked. 

How do I receive my money?
After your return has been booked, the amount owed will be repaid to the bank account used when placing your order. No exceptions can be made.

Can I return or exchange my order at a store?

Unfortunately, it is not possible to return or exchange your order at a store as Little Dutch does not have own stores. 

The stores who sell Little Dutch buy and keep their own stock which makes it impossible for them to help you with a return or exchange. 

Can I exchange my product for a different size or different product?

Unfortunately it in not possible to exchange a product. 
You can return the items following the general instructions and place a new order.

Help, my product has a defect

We are sorry to hear! Please send us an e-mail with the following details so our support team can help you further:

  1. Order number (or receipt when ordered elsewhere)
  2. Purchase date
  3. Description of the defect 
  4. Photo of the defect 

Our support team will follow up shortly.

Do you offer a warranty on your products?

We offer a six-month warranty on product malfunctions. This covers manufacturing and design flaws.

The warranty does not apply to any damage due to wear and tear or usage. Damage caused by accidentally dropping the item or misplacing parts of the product, for example, is not covered by our warranty.

If you want to apply for warranty, please send a message via the contactform or by e-mail to stating your order number, order date, full name, description of the complaint and photos of the defect.

If you didn't buy your product through our webshop, please get in touch with the shop where you purchased the product. 

I have a complaint about a Little Dutch product bought in a different webshop/store

All Little Dutch products are manufactured with the utmost care. It is important to us that all our products are of excellent quality and that our customers enjoy using them.

If, by any chance, you are unhappy with your Little Dutch product, we are here to help.
Please try to contact the webshop/store where you purchased the product. Depending on the product and problem, the webshop/store should be able to help you out. 

If you are not able to contact the webshop/store, please contact our service team by using the contact form. 

Legal reflection period

You are entitled to cancel your order up to 14 days after receipt without giving a reason. You have a further 14 days to return your product after cancellation. You will then be credited the full order amount including delivery charges.

You are only responsible for the costs of returning the order to the webshop. Consult your carrier's website for the shipping charges. If you exercise your right of withdrawal, the product must be returned to Little Dutch with all accessories supplied and – if reasonably possible – in its original condition and packaging. 

Would you like to come in contact with us?

If the answer to your question has not been covered in the frequently asked questions, you can contact us during office hours via the chat button at the bottom right of the website or send an email to or use the form below. We will get back to you as soon as possible.